Secure Shopping Guarantee: Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties. PayPal is safe: no need to share your information with everybody!Shop securely at many online webshops.PayPal is free for your purchases on eBay and all your favorite websites.
Warranty and Return Policy
Unless specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period
All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@winko-batteries.com.au. Items returned without RMA# will delay the process or be ignored
In returning items to us, C.O.D. on shipments will not be accepted
If you are not satisfied with our product(s), please contact us through order@winko-batteries.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns
Returns due to our error:
Customers are strongly recommended to keep the original postal package for 90 days from the purchase otherwise we do not be responsible for the return postage for any reason. If products are returned to us within 30 days from the purchase date, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00. After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges. After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones). if returned by express delivery due to our reason, according to our company policy, we won't bear the returned shipment charge Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers’ complaint.
Non-defective product(s)1. If any reason you want to cancel the order, please contact our customer service department as soon as possible, we will help to do that. However, if the product has been shipped out, you will be responsible for all shipping expenses, including the original shipping, handling fee, return postage and a 15% restocking fee. To return the product, you can simply refuse to accept the product.
2. If we send out the wrong product by error, please contact our customer service department for exchange or refund. We will cover all shipping costs. Once the product is returned, we will make arrange for exchange or refund.
Defective product(s)1. All products have one year warranty from the date of purchase.
2. Please do not return product without obtaining a RMA number first, which can be obtained from our customer service. Defective products must be returned within 30 days since the issue date of RMA (Return Merchandise Authorization).
3. Please write the RMA number clearly on the outside of package and send it back to us. Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
Privacy PolicyThis privacy policy governs how "www.winko-batteries.com.au/" uses and protects any information that you give "www.winko-batteries.com.au/" when you use this website. Information is used to identify and serve you solely but not for any other purpose
"www.winko-batteries.com.au/" reserves the right to change this policy from time to time without notice. To keep up with the latest policy, please check this page from time to time.
What we collectPersonal information like names, postal addresses, email addresses and phone numbers are submitted voluntarily for your service
What we do with the information we gatherinternal record keeping.
to improve our products and services.
with your permission, promotion emails on new products and special offers are sent to you
SecurityWe use suitable physical, electronic and managerial procedures to prevent unauthorized access to your information we collected online.
Links to other websitesOur website may list links to other websites of interest. However, please realize that our policy cannot govern them nor has control over them. So once you click these links to leave our site, we are not responsible for further protection and privacy of any information you provide while visiting our site.
Controlling your personal informationWe will not sell, distribute or lease your personal information to third parties for marketing or promoting purpose unless we obtain your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting once you allow so.
If you find out that any information we hold on you is incorrect or incomplete or need to be updated, please contact us via email or other means as soon as possible.
